Privacy Policy

1. Who We Are

Empresa de Tecnología Financiera Rampa Tech S.R.L. is a Bolivian company, based in Santa Cruz de la Sierra, Bolivia, NIT No. 670537027, and holds the Certificate of Adaptation (Certificado de Adecuación) issued by the Autoridad de Supervisión del Sistema Financiero (ASFI), which authorises it to operate in Bolivian territory. Rampa provides technology infrastructure for processing domestic and international payments for businesses. For privacy questions, contact us at privacy@rampapay.com.

2. Information We Collect

• Contact details, such as your name, email address, phone number, company name, and role.
• Onboarding (KYC/KYB) information, such as identity documents and the ownership and control details of clients and their representatives.
• Transaction information, such as payer and beneficiary details, bank account details, amounts, and supporting documents.
• Messaging content you send us through email, WhatsApp (provided by Meta Platforms, Inc.), or other channels. Your use of WhatsApp is also governed by Meta's privacy policies.
• Technical data, such as IP address, device and browser information, and website usage data.

Some of this information concerns people who are not our clients, such as payers and beneficiaries, and is provided to us by our clients. Our clients are responsible for having the right to share it with us.

3. How We Use Your Information

• To provide our services and process transactions;
• To comply with legal and regulatory obligations, including anti-money-laundering controls and reporting to competent authorities;
• To prevent fraud and protect the security of our services;
• To respond to inquiries and communicate with you about our services.

4. How We Share Information

We do not sell your personal information. We share it only with:

• Banks and payment providers, to execute transactions;
• Service providers that support our operations (such as hosting, verification, and communications providers), under confidentiality obligations;
• Our affiliates and partners, where needed to provide our services;
• Regulators and authorities, where required by law.

5. Data Retention

We keep personal information only as long as necessary for the purposes above. Transaction and due-diligence records are kept for the period required by anti-money-laundering regulations and cannot be deleted before that period ends.

6. Security

We use technical and organisational safeguards, such as encryption and access controls, to protect personal information. No system is completely secure.

7. International Transfers

We and our service providers may process information outside Bolivia, including in the United States. When we do, we require confidentiality and appropriate protection of that information.

8. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to our legal record-keeping obligations. Contact us at privacy@rampapay.com. You may opt out of WhatsApp communications at any time by telling us or by blocking our number.

9. Cookies

Our website uses cookies and analytics tools. You can manage cookies through your browser settings. Our website does not currently respond to “Do Not Track” signals.

10. Children

Our services are for businesses and individuals aged 18 and older. We do not knowingly collect personal information from children.

11. Changes

We may update this policy from time to time. The “Last updated” date shows the latest version.

12. Language

This policy is available in Spanish and English. In case of any discrepancy, the Spanish version prevails.

13. Contact Us

For questions about this Privacy Policy, contact us at privacy@rampapay.com.